BMG Tax Experts Privacy Policy

Introduction

This Privacy Policy outlines BMG Tax Experts LLC's practices with respect to information collected from users who access our website at www.bmgtaxexperts.com or otherwise share personal information with us (collectively).

Grounds for Data Collection



Processing of your personal information (meaning, any information which may potentially allow your identification with reasonable means; hereinafter "Personal Information") is conducted under the following lawful bases:

• To fulfill our contractual obligations toward you and provide you with services you’ve requested, including tax preparation, financial consulting, and insurance-related support;

• To protect our legitimate interests in maintaining and improving our services, safeguarding data, and ensuring the functionality and integrity of our systems;

• To comply with applicable legal and financial regulatory obligations.

By using the Site, you consent to the collection, storage, use, and disclosure of your Personal Information as outlined in this Privacy Policy.

We encourage our Users to carefully review this Privacy Policy and use it to make informed decisions.

What Information Do We Collect

We collect two types of data and information from Users:

1. Non-Personal Information

This is un-identified and non-identifiable information, which may be made available or gathered via your use of the Site (“Non-personal Information”). This includes:

• Aggregated usage data;
  
• Device-related technical information (e.g., browser type, operating system, language preferences, access times);
  
• On-site behavior such as page views, link clicks, and session duration.

2. Personal Information

This is information that identifies or can reasonably identify an individual. It may include:

• Device Information: Geolocation, IP address, device ID, MAC address, etc.
  
• Registration Information: Full name, phone number, email, and physical address submitted through appointment forms or service inquiries.
  
• Uploaded Documents: Tax forms, financial statements, identification documents, and any files you share via our secure Dropbox client portal.
• Payment Information: Limited details collected securely through Stripe, including transaction amounts and timestamps (we do not store full credit card numbers).

How We Receive Information About You

We may receive your Personal Information from:

• Forms you voluntarily complete on our Site (e.g., scheduling appointments, contacting us);
  
• Use of the Site or our services, which may transmit technical and usage information;
  
• Trusted third-party services, including website traffic analytics platforms (e.g., Google Analytics), CRM tools, and payment processors.

How We Use the Information

We do not rent, sell, or share Users’ information with third parties except as described below.

We use the information we collect to:

• Communicate with you – Respond to inquiries, confirm appointments, send tax updates, and answer service-related questions;
  
• Send service notices – Including appointment reminders, policy changes, and relevant newsletters;
  
• Market our services – Promote our guides, membership plans, and educational products (see more under "Marketing");
  
• Serve relevant ads – Deliver personalized promotions through ad networks (see more under "Advertisements");
  
• Analyze usage – Conduct internal statistics and performance reviews to improve the website and client experience.

Sharing Personal Information with Third Parties

We may share Personal Information with trusted partners and service providers, who may be located in different jurisdictions, for the purposes of:

• Hosting and operating our website;
  
• Providing our services, such as appointment booking, document management (Dropbox), and payment processing (Stripe);
  
• Marketing and communication, including newsletters and promotional campaigns;
  
• Analytics and diagnostics, using tools like Google Analytics;
  
• Customer service automation, such as our AI assistant Bella.

We may also disclose information if we believe, in good faith, that it is necessary to:

• Comply with legal obligations, court orders, or regulatory requests;
• Investigate fraud or abuse;
• Protect the rights and safety of BMG Tax Experts, our users, or others;
• Defend against legal claims or enforce our agreements;
• Cooperate with law enforcement or protect intellectual property rights.

User Rights

As a valued client of BMG Tax Experts, you have the right to access, manage, and control your personal information. You may request to:

• Receive confirmation regarding whether your personal information is being processed, along with access to the data and relevant supporting details;
• Obtain a copy of the personal information you directly provided to us, in a structured, commonly used, and machine-readable format;
• Request corrections or updates to your personal information held in our system;
• Request deletion of your personal information, subject to any legal or compliance-related retention obligations;
• Object to the processing of your data in specific circumstances;
• Request a temporary or permanent restriction on the processing of your data;
• File a complaint with the appropriate data protection authority if you believe your rights have been violated.

Please note that while we are committed to honoring your rights, they are not absolute and may be limited in certain circumstances, particularly when needed to fulfill our legal obligations, maintain financial records, or protect legitimate business interests.

If you'd like to exercise any of your data rights or have questions about how your data is handled, please contact us at:

📧 info@bmgtaxexperts.com
📍 921 W New Hope Dr, Suite 603, Cedar Park, TX 78613
📞 (512) 769-0027

Data Retention

We retain your personal data only as long as it’s necessary to provide you with services such as tax preparation, financial planning, lending consultations, or insurance support. Retention periods may vary depending on the type of service you’ve used and applicable legal requirements.



Our retention includes but is not limited to:

• Client profiles and financial documents (including IRS-related forms);
• Communication records and correspondence;
• Documentation required for ongoing or future tax audits, loan processing, or insurance verifications.

When records are no longer needed, we safely and securely dispose of them in compliance with applicable data protection and financial regulations.

We may also update or correct your personal data to ensure it is accurate and up-to-date, in accordance with your service needs.

Cookies and Tracking Technologies

To enhance your experience on our site and services, BMG Tax Experts and our trusted partners use cookies and similar tracking technologies. These technologies help us:

• Personalize your visit and remember your preferences;
• Monitor and optimize site performance;
• Provide relevant advertisements based on your behavior;
• Analyze traffic and user engagement to improve our services.

We use three main types of cookies:

• Session Cookies: Temporary cookies that allow smooth navigation and expire once you close your browser.

• Persistent Cookies: Saved on your device to remember your preferences and login sessions for future visits.

• Third-Party Cookies: Placed by analytics and ad partners (e.g., Google Analytics) to understand your browsing behavior and serve targeted content.



While cookies themselves do not reveal personally identifiable information, any data collected may be linked to information you’ve voluntarily submitted to us. You can manage or disable cookies in your browser settings, but doing so may affect the functionality of certain features on our website.

Third-Party Collection of Information

This Privacy Policy covers only the practices of BMG Tax Experts. If you choose to engage with other websites, services, or platforms linked through our website or marketing materials, please be aware that their use of your personal information is governed by their own privacy policies and terms of service.

We encourage you to read the terms and privacy policies of any third party to whom you disclose your personal data. BMG Tax Experts is not responsible for the privacy practices or the content of such third parties, even if we partner with them or link to them through our Site.

How We Safeguard Your Information

At BMG Tax Experts, safeguarding your data is part of how we earn your trust. We use bank-level encryption, secure hosting services, and industry-standard firewalls to prevent unauthorized access, modification, or misuse of your personal data.

All documents uploaded through our client portal (powered by Dropbox encryption) and all payments (processed via Stripe) are protected by SSL security protocols. Our team is trained in confidentiality, and we only share your information with verified parties who must meet our same high standards for data privacy.

However, while we take every reasonable step to protect your data, no digital platform is 100% immune to security breaches. Therefore, we cannot guarantee absolute protection against unauthorized access beyond our control.

Transfer of Data Outside the EEA

Some of our service providers, tools, or storage systems may be located outside the European Economic Area (EEA). If we transfer your personal data internationally, it will only be to countries recognized by the European Commission as having adequate data protection laws, or through legal agreements (like Standard Contractual Clauses) that guarantee your data is handled securely and lawfully.

Advertisement

We may use third-party advertising technologies, such as cookies, to serve you relevant ads across the internet. These services help us tailor messaging based on how you use our Site and services—for example, displaying ads after you've visited our tax preparation or insurance pages.

Opting Out: You may opt out of many ad networks used by our partners, including those via the Network Advertising Initiative (NAI) or Digital Advertising Alliance (DAA). Visit:

• NAI Opt-Out
• DAA Opt-Out

Marketing

With your permission, we may use your name, phone number, or email address to send occasional updates about BMG Tax Experts' services, like tax season reminders, new membership options, or financial tools we think you'll find helpful.

You can unsubscribe at any time using the link in our emails or by contacting us directly. We honor all opt-out requests and will remove your contact info from our promotional mailing lists.

Note: Even if you opt out of marketing messages, you may still receive administrative emails such as appointment reminders, billing notices, or IRS-related updates relevant to your services.

Corporate Transactions

In the event of a business transition, such as a merger, acquisition, or sale of assets, your personal information may be part of the transferred assets. Any new company acquiring BMG Tax Experts or substantially all of its assets will be required to honor this Privacy Policy or provide a new one with similar protections.

Minors

Our services are intended for adults. BMG Tax Experts does not knowingly collect personal information from children under the age of 18. If you are a parent or guardian and believe your child has submitted personal information to us without your consent, please contact us immediately at info@bmgtaxexperts.com, and we will take appropriate action to remove their information.

Updates or Amendments to This Privacy Policy

We may occasionally update this Privacy Policy to reflect changes in our business, technology, or legal obligations. All updates will be posted on this page with a revised "Last Modified" date. Material changes will go into effect immediately upon being published.

We encourage you to review this Privacy Policy regularly. Your continued use of our website or services after changes are posted constitutes your agreement to the updated terms.

How to Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how your data is handled, please reach out to us directly:

📧 info@bmgtaxexperts.com
🌐 www.bmgtaxexperts.com
📍 921 W New Hope Dr, Suite 603, Cedar Park, TX 78613
📞 (512) 769-0027 

Last Modified: April 30, 2025